Privacy Policy

Effective Date: August 3, 2026

At Mama Oil Naturals (“we,” “us,” or “our”), we are committed to protecting your privacy and ensuring your personal information is handled safely and responsibly. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit or make a purchase from https://mamaoilnaturals.co.in/ (the “Site”).

1. Information We Collect

When you interact with our Site, we collect certain information to provide you with our products and to improve your shopping experience.

Data Category	Specific Information Collected	Primary Purpose
Order Information	First and last name, billing address, shipping address, and chosen payment method (Prepaid or Cash on Delivery).	To process transactions, calculate extra COD charges (if applicable), and arrange shipping.
Contact Information	Email address and mobile phone number.	To send order updates (e.g., tracking numbers) and promotional marketing materials.
Device Information	IP address, time zone, browser type, and basic cookies.	To ensure the website loads properly and cart functionality works.

2. How We Use Your Information

We strictly use the information we collect for business and operational purposes:

• Fulfilling Orders: Processing your orders, applying applicable Cash on Delivery (COD) convenience fees, arranging for shipping, and providing you with invoices and order confirmations.
• Marketing and Promotions: Sending you newsletters, special offers, and promotional messages via email or SMS using the contact details you provided. (You can opt out of these at any time).
• Customer Support: Communicating with you to resolve inquiries, process requests, or address any order-related issues.
• Fraud Prevention: Screening our orders for potential risk or fraud, specifically verifying COD orders to prevent fake requests.

3. Payment Processing and Third-Party Disclosures

We respect your privacy and do not sell, rent, or trade your personal information to third parties. Furthermore, we do not host or display third-party advertisements on our website.

We only share your personal information with trusted third-party service providers who assist us in operating our store.

Secure Payments:

We use Razorpay and Cashfree as our primary payment gateways for prepaid orders. We do not collect, process, or store your sensitive banking details, debit/credit card numbers, or UPI PINs on our servers. When you make a prepaid purchase, Securely transmitted payment data directly to Razorpay or Cashfree via encrypted connections. These payment processors are governed by their own stringent privacy policies and Reserve Bank of India (RBI) security regulations.

Fulfillment Partners:

We share your name, shipping address, and phone number with our shipping partners (such as Shiprocket) strictly for the purpose of delivering your order, collecting cash for COD orders, and sending you live tracking updates.

4. Cookies and Tracking Technologies

Our Site uses standard WooCommerce and WordPress cookies to maintain your session. These cookies are essential for the website to function, such as remembering what items are in your shopping cart as you browse. We do not use intrusive tracking cookies for third-party advertising.

5. Your Data Rights

You have the right to control how your personal information is used:

• Marketing Opt-Out: You can unsubscribe from our marketing emails at any time by clicking the “Unsubscribe” link at the bottom of our emails, or by contacting us directly to be removed from our SMS/email marketing lists.
• Data Updates: If you need to correct, update, or delete the personal information we hold about you, please reach out to our support team.

6. Changes to This Privacy Policy

We may update this Privacy Policy occasionally to reflect changes to our business practices or for operational, legal, or regulatory reasons. The updated version will be posted on this page with a revised “Effective Date.”

7. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us using the details below:

Address: Khamla, Nagpur: 440025, Maharashtra, India

Company Name: Mama Oil Naturals

Email: support@mamaoilnaturals.co.in